Assertiveness is a powerful tool in being able to re-direct
the energy of anger. Assertiveness is considered as "balanced scales in getting one's needs met while not violating
the needs of others. The proper use of anger allows one to not be overly passive (a doormat) or to be aggressive (a
gun). There are situations, however, where passivity and aggression are appropriate, if only for brief periods of time.
Aggressive behavior may be warranted to help protect one's family from a mugger or an intruder into one's home. Passive
behavior may be needed to allow an angry boss to vent his/her anger over an error at work. In general, however, aggression
and passive behavior seem to escalate anger, not diffuse it.
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Our briefly employed cook may have gone beyond assertiveness into the realm of being aggressive.
In pointing out every error of the employer, the employer may have become threatened and angry. Remember that being
assertive also takes into account the needs and boundaries of others, even bosses. It is not wrong to improve one's
work place, but one needs to choose his/her battles carefully. Perhaps correcting those problem areas under the reported
cook's authority may have been an area within which to begin to be assertive. The cook could then explain his different
procedures to those who would ask for an explanation. The cook could have then gained longevity and respect, and could
have possibly pointed out other areas that could have been improved. There are situations wherein we may need to make
an immediate stand, regardless of the consequences, such as when a person's welfare is at stake. In general, however,
one can chose his/her battles and not confront every wrong that he/she sees.
Choosing one's battles may be the ultimate form of assertiveness. Assertiveness always involves balance,
the balance between getting one's needs met and the needs of others. The cook achieved his need to express his anger
and dissatisfaction with the sanitation standards at his job, but he didn't consider the need of his boss to be in
control and his own need to keep his job. To choose one's battles is not to be a coward, but to be wise. This wisdom
is the balance of getting one's needs met, conserving one's energy to assertively address the critical needs in one's
environment and to respect the boundaries and needs of others. |